Terms and Conditions for Services
of Krasta īpašums SIA
1. Scope and Validity of Terms
1.1. The terms are valid between the person (hereinafter – Customer) and the webpage www.krastapirts.lv (hereinafter – Site) owner Krasta īpašums SIA, unified registration number: 40003739801, legal address / actual address: Krasta iela 79, Riga, LV-1003, Latvia, telephone number: +371 29493777; e-mail address: info@krastapirts.lv (hereinafter – Complex) for the legal relations while purchasing services via Site.
1.2. When purchasing products via Site the legal acts of Republic of Latvia of Latvia are in force in addition to current terms and conditions.
1.3. The transactions made at the Site must be made by a capable person at least 18 years of age. If the person makes the transaction not according to the regulations, the person whose bank account or debit/ credit card is used, is responsible for the transaction.
2. Rates
2.1. All prices and rates are quoted in Euros and include the taxes regulated by the Republic of Latvia.
2.2. Rates and pertinent terms are published on Site. Confirmation of payment inter alia implies confirmation of rate terms and conditions.
3. Purchase of Services. Confirmation
3.1. Purchasing services on Site, Client indicates all information requested on the Site as well as dates of use of services. Data is processed in accordance with Privacy policy which is also published on Site.
3.2. Purchase of services on Site is considered confirmed as soon as Client has received written confirmation on the email address.
4. Cancellation, Changes, Returns and Refunds
4.1 In the booking of cancellation 11 days or more prior to arrival, the deposit will be fully refunded.
4.2 In the booking of cancellation between 6 and 10 days prior to arrival, 50% of the deposit will be retained.
4.3 If the booking is cancelled within 5 days prior to arrival, the amount paid will not be refunded.
4.4 Cancellations, changes to the service must be made by sending an e-mail to the Complex (info@krastapirts.lv).
4.5. Services purchased on Site are available on the dates when they are booked. Dates cannot be changed and in case if purchased services are not used, cannot be refunded unless purchase terms of the specific services are not stating otherwise.
4.6. To make changes to an existing purchase of services, the given purchase needs to be cancelled on Site, and a new purchase must be made, taking into account that availability and/or price of service in other dates can differ.
5. Privacy
5.1. All personal information provided by Client while making a purchase in the online booking is confidential and is subject of all current data protection legal acts. The processing of the Client's data is carried out in accordance with the Complex's Privacy Policy, which is published on the Site.
5.2. Payment card data is stored safely in accordance with payment card industry safety standards.
6. Obligations of Complex towards Clients
6.1. If after confirmation of accommodation service on Site, Complex cannot accommodate Client in the category of room it has booked, Complex is obliged to offer, without any extra payment, in another hotel of similar standard in the vicinity of Hotel.
7. Obligations of Clients towards Complex
7.1. Clients are obliged to observe rules of conduct of Complex. The Internal Rules are published on the Site.
7.2. Client is obliged to, prior departure, settle for all received goods and services.
7.3. Client is obliged to provide the Complex with proof of their personal information in the manner prescribed by the laws and regulations.
7.4. Parking is free of charge for Complex guests in the designated parking area in front of main entrance or backyard, but due to limited amount of parking places, availability is not guaranteed.
8. Miscellaneous
8.1. All complaints regarding the purchase from the online booking between Client and Complex are resolved by negotiations. In case of no agreement, Client may to turn to Consumer Protection Board. In case of complaints and questions not described herein, the legal acts of Republic of Latvia are referred to.
8.2. Complex may turn to debt collection agents if Client fails to settle their used goods and services.